Policy
Shipping Policy
Everything on this site ships from Bhopal to addresses within India. The charges and delivery estimates below are the ones our checkout uses.
1. Shipping charges
Free shipping on orders of ₹999 and above; a flat ₹59 applies below that. The applicable shipping charge is shown at checkout before payment, so no additional shipping charge is added after the order is placed. Cash on Delivery has the same shipping charge as a prepaid order; there is no separate COD handling fee.
| Order value ₹999 and above | Free shipping |
|---|---|
| Order value below ₹999 | Flat ₹59 |
| Cash on Delivery surcharge | None |
2. Where we ship
India only. We do not ship internationally. We do not currently deliver to PO boxes because our courier partners require a deliverable street address. If a PIN code turns out not to be serviceable, we write to you at atelier@tushartgallery.shop and cancel the order with a full refund rather than leave it open.
3. Handling and delivery estimates
| Stage | Metro cities | Rest of India |
|---|---|---|
| Handling | 1-2 business days | 1-2 business days |
| Transit | 2-4 business days | 4-8 business days |
| Total estimate | 3-6 business days | 5-10 business days |
Orders placed after 2:00 PM IST or on a public holiday begin handling on the next working day.
These are estimated delivery times, not guaranteed delivery dates. Actual delivery times may be longer during severe weather, transport disruptions, regional strikes or other circumstances outside our control.
4. Large and framed pieces
Framed pieces, stretched canvas and glass-fronted art travel as bulkier parcels with corner protection, and can take slightly longer than a rolled or frameless poster set. If a particular PIN code cannot be served for a large framed item, we will contact you before dispatch.
5. Tracking
A tracking number is emailed to the address on the order once the parcel is handed to the courier. Tracking can take a few hours to begin showing movement. If there is no movement after two working days, send your order number to atelier@tushartgallery.shop and we will follow it up.
6. Delivery attempts and address changes
Our courier partners normally make multiple delivery attempts. If nobody is available after the final attempt, the parcel returns to us; we will contact you and either re-ship it (shipping charged again) or refund it. An address can only be corrected before dispatch.
7. If a parcel arrives damaged
If the parcel or outer packaging appears damaged, please photograph it before unpacking where you can, and contact us within 48 hours. The full procedure is set out in our Return & Refund Policy.
8. Dispatch address
Tush Art Gallery
Ews - 473, Chitragupt Nagar, Kotra Sultanabad
Bhopal, Madhya Pradesh 462003, India
atelier@tushartgallery.shop · +91 78982 62716 · Customer service: 10:00 AM – 8:00 PM IST, Monday to Saturday