Policy
Payment Policy
Two ways to pay, both in Indian Rupees, and neither requires you to enter card details on this website.
1. Accepted payment methods
| UPI | Complete the payment by scanning the QR code or approving the request in your banking app. Payment is normally confirmed shortly after the transaction is completed. |
|---|---|
| Cash on Delivery | Pay the courier when your parcel arrives. Available on eligible serviceable PIN codes, with no additional COD fee. |
All prices are shown in Indian Rupees (₹). Shipping is shown separately at checkout where applicable: Free shipping on orders of ₹999 and above; a flat ₹59 applies below that.
2. What we do not accept
Tush Art Gallery currently accepts only UPI and Cash on Delivery. We do not accept:
- Credit or debit cards
- Net banking
- Wallet payments
- International or cross-border payment methods
No card details are collected or stored through our checkout.
3. Tax on your order
We are currently not registered for GST because our business is below the applicable GST registration threshold. GST is therefore not charged separately on our orders, and no GST tax invoice with a registration number is issued.
The amount shown at checkout is the amount payable for the goods, with nothing added afterwards.
4. Paying by UPI
Choose UPI at checkout and complete the payment in your own banking app. We do not receive your banking credentials.
If your account is debited but the order is not confirmed, do not make another payment. Send the UPI reference number, the amount and the transaction time to atelier@tushartgallery.shop. We will verify the payment and either confirm the order or arrange a refund. Where a refund is required it is normally processed within 5-7 business days after the payment is verified.
5. Paying cash on delivery
Keep the exact amount ready where possible. You may check the outer packaging for visible damage before accepting the delivery, but couriers generally cannot wait while a framed piece is unpacked and inspected.
If the piece is damaged, incorrect or missing a panel, follow the procedure in our Return & Refund Policy. Repeatedly refused COD parcels may result in prepayment being required for future orders.
6. Failed or duplicate payments
If a UPI payment is debited without an order confirmation, do not make another payment immediately. Send us the UPI reference number, the amount and the transaction time at atelier@tushartgallery.shop so we can verify the transaction. If the payment is not automatically reversed by the payment system, we will arrange the appropriate refund after verification.
7. Contact
atelier@tushartgallery.shop · +91 78982 62716 · Customer service: 10:00 AM – 8:00 PM IST, Monday to Saturday