Policy
Return & Refund Policy
Three situations, three different timeframes. Please use the one that matches your case.
At a glance
| Change of mind | Request within 10 days of delivery · unused, unhung, original packaging |
|---|---|
| Damaged, incorrect or missing pieces | Contact us within 48 hours of delivery, with photographs where possible |
| A fault found later | Contact us when it appears — assessed case by case (section 5) |
| Refund processing | 5-7 business days after the returned item is received and checked |
| Restocking fee | None |
1. Change-of-mind returns
Return requests must reach us within 10 days of the delivery date. Email atelier@tushartgallery.shop with your order number and a line about what is wrong. You do not have to justify a change of mind — the request simply has to arrive inside the window.
For a change-of-mind return the piece must be:
- Unused and unhung, with no adhesive, nail or hook marks on the frame or backing.
- In its original packaging with corner protectors, and with any hanging hardware supplied.
- Accompanied by the order number or invoice reference.
If a returned piece shows hanging marks, scuffing or creasing, it may not qualify for a full refund.
2. Damaged, incorrect or incomplete deliveries
Please contact us within 48 hours of delivery and, where possible, send photographs of the outer packaging, the damaged area and the shipping label. That helps us assess transit damage and arrange a replacement or refund quickly.
If you have an unboxing video of the parcel being opened, send it with the claim — a video settles a transit-damage case fastest. It is not a condition of your claim: photographs are enough, and a claim will not be refused because no video was recorded.
Approved claims are replaced free of charge or refunded in full including the shipping paid — your choice.
3. What cannot be returned
- Pieces that have been hung, mounted, trimmed or altered.
- Poster sets where the pack has been opened and prints separated, unless the fault is with the printing itself.
- Damage caused after delivery — for example moisture, direct sunlight fading, or adhesive strips pulled from a painted wall.
- Change-of-mind requests made after the 10 days window has closed.
4. Return shipping
Once a request is approved we arrange a reverse pickup through our courier partners wherever the PIN code allows it, at no cost to you for damaged, incorrect or faulty items. For a change-of-mind return where reverse pickup is unavailable, you may courier the parcel back and we will reimburse standard courier charges against a receipt.
5. Faults found later, and warranty
If a fault appears after delivery — a frame joint opening, a canvas slackening — contact us with photographs and a description. We will look at each case individually.
We do not offer an additional warranty through our store; the warranty stated on a product page applies per its terms. Fading from direct sunlight, warping from damp walls and damage from hanging hardware are not treated as product faults.
6. Inspection and refunds
| Inspection once we receive the item | 1-2 business days |
|---|---|
| Refund processing time | 5-7 business days |
| Restocking fee | None |
Refunds are processed within 5-7 business days of the returned item being received and checked. A UPI payment is refunded through the payment method used for the order. A Cash on Delivery order is refunded by bank transfer, after we receive the bank details you confirm in writing.
If a returned piece is damaged, marked or missing components, the refund may be reduced to reflect the loss in resale value. We will contact you before making any deduction.
7. Exchanges
We do not offer a direct exchange. If you would like a different item, return the unused piece in its original packaging within the return window for a refund and place a fresh order.
8. Returns address
Tush Art Gallery
Ews - 473, Chitragupt Nagar, Kotra Sultanabad
Bhopal, Madhya Pradesh 462003, India
Please contact us before sending anything back. atelier@tushartgallery.shop · +91 78982 62716 · Customer service: 10:00 AM – 8:00 PM IST, Monday to Saturday