Help
Frequently asked questions
The questions we actually get about wall art — answered with the same numbers our checkout uses.
Sizes, framing & what arrives
Is a frame included?
Only when the listing says so. Framed pieces state the finished size including the frame; poster and print sets are supplied unframed unless stated otherwise.
Does it arrive ready to hang?
Framed and canvas pieces are generally supplied ready to hang. Hanging hardware suitable for your wall — plaster, brick or drywall each need a different fitting — is not included unless the listing says so.
How do I choose a size?
Measure the wall space and mark the outline with masking tape before ordering. Send us the measurements you have and we can help you compare them with the sizes listed for a product.
Will the colours look like the photos?
Close, but not identical. Screens and printers reproduce colour differently, so a print usually reads slightly warmer or cooler in person. We describe the palette in words as well as showing it.
About the artwork
Are these original paintings?
No. These are prints and manufactured wall decor. Where a piece reproduces a well-known artwork it is an open-edition reproduction print — not an original, not a signed or numbered edition, and not a licensed museum edition.
Do you sell work by living artists?
We do not stock work by living artists without a licence, and we do not describe any print as authorised, certified or investment-grade.
Can you print a custom size or my own image?
No. We are a retailer, not a printing studio. What is listed is what we stock.
Ordering, payment & tax
How can I pay?
UPI or Cash on Delivery. Those are the only two methods on this site. We do not accept credit cards, debit cards, net banking, wallets or international payment methods, and no card details are collected through our checkout.
Can you give me a GST tax invoice?
No. We are not registered for GST because our business is below the applicable GST registration threshold, so GST is not charged separately and no GST tax invoice with a registration number is issued. The price shown on the product page is the amount payable for the goods.
Is there an extra charge for Cash on Delivery?
No. Cash on Delivery has the same shipping charge as a prepaid order and there is no separate COD fee.
Delivery & returns
What does delivery cost and how long does it take?
Free shipping on orders of ₹999 and above; a flat ₹59 applies below that. Orders are packed and handed to the courier within 1-2 business days. Transit is typically 2-4 business days to metro cities and 4-8 business days elsewhere — about 3-6 business days in total for metro cities and 5-10 business days for the rest of India. These are estimates rather than guaranteed delivery dates.
How long do I have to return something?
Change-of-mind returns: 10 days from delivery, provided the piece is unused and unhung, in its original packaging. Email atelier@tushartgallery.shop with your order number to start.
My parcel arrived damaged. What do I do?
Contact us within 48 hours of delivery and, where possible, send photographs of the outer packaging, the damaged area and the shipping label. The full procedure is in our Return & Refund Policy.
Is there a warranty?
We do not offer an additional warranty through our store. Any warranty stated on a product page applies according to the terms shown for that product. Fading from direct sunlight and warping from damp walls are not treated as product faults.
When will I get my money back?
Within 5-7 business days of the returned piece being received and checked. There is no restocking fee.
Not answered here?
atelier@tushartgallery.shop · +91 78982 62716 · Customer service: 10:00 AM – 8:00 PM IST, Monday to Saturday